A pricing policy is a standing answer and a systematic approach to the decision that an individual pricing situation is generalized and codified into a policy covering all the principal pricing problems. A policy approach that is becoming normal for sales activities is comparatively rare in pricing.
LogisEye pricing decision, in general, will consider repercussions on its marketing strategies. This implies that when the firm decides about the price, it must consider its entire marketing efforts. Pricing decisions are usually considered a part of the general strategy for achieving a broadly defined goal, price-profit satisfaction, making money, early cash recovery, preventing competition, market penetration, survival, and satisfactory rate of return.
This Pricing Policy was last updated on February 22, 2021 and is effective between you and LogisEye as of the date of your acceptance of this Agreement.
Demand for shipping is a derived demand. This means that fluctuations in the world economy strongly influence demand and consequently also its prices. LogisEye is dedicated to reducing the uncertainties with defined and transparent pricing. When prices become clearer to everyone in a market, the value of the business automatically increases.
At LogisEye, we believe that our Customers (“Buyers”) deserve to know about the freight forwarding pricing that is clear and transparent with no hidden costs. We calculate our prices to ensure that by booking with us, one will get the best freight rates upfront, without having to wait. When booking through LogisEye, Buyers will know what is included in their quote, what is not, and what additional services may come up during the life cycle of the Shipment.
All Sellers including the Sellers’ agents and subcontractors (“Sellers”) providing services through the LogisEye platform abide by the same rules covering which costs must be included upfront.
Quotes retrieved through the website for comparison are based on the shipment information provided at the time of shipment booking. If the actual Shipment information (i.e., commodity type, load size, weight, dimensions, is it palletized, expected date of shipment readiness, zones at origin and/or destination, carrier opted, etc.) differs from the information originally provided, the Seller will update the Shipment details, as set out in the Standard Operating Procedures for Sellers (SOP), to charge accordingly. The Buyers will see this information on the shipment page.
The Pricing Policy is implemented directly between Buyers and Sellers. After the Sellers adjust the cost of the Shipment, the Buyers are notified of the change in charges, if any. Buyers are free to raise an issue concerning a particular quote through the LogisEye Dispute Form where disputes can be raised in a situation where the Buyers believe that they have been charged unfairly. Transit times are not guaranteed and are therefore not a cause for dispute. Likewise, any loss or damage to the Shipment must be followed up with the Seller (Cargo Insurance Provider and Freight Forwarder) as Claims as the same is not related to shipment charges.
This policy may vary with time at the sole discretion of LogisEye. However, for the sake of transparency, the one in place at the time of booking shall govern a particular Shipment.
3.1. Platform Charges
3.2. Accessorial Charges
3.3 Government and Passthrough Charges
3.4 Commodity specific charges
Some commodities require specific procedures or documentation. For example, when shipping foodstuffs, dangerous goods, telecommunication equipment or pharmaceuticals, Shipments may be subject to additional services like fumigation, FDA inspection, or customs fees or regulatory approvals. Special handling may be required for fragile goods or other commodities.
3.5 Storage Charges and Free Time at origin and/or destination
3.6 Charges relating to Original Documents for Customs Clearance
The seller is responsible to collect the original shipping documents from the shipper at the time of execution of Shipments where the original shipping documents are required for the customs clearance at origin and or destination. The seller must ensure that such documents are sent to the destination agent of the Seller or Buyer as per the Shipment Type. In the event, the Seller does not have their own destination office or agent and the Shipment is consigned to the assigned LogisEye agent at destination, Original documents must be sent to such agents where destination services are included in the Shipment. In the event, the Seller fails to send the original shipping documents to the destination office and as a result, a deposit had to be kept for the destination customs clearance, the deposit amount and related documentation charges will be payable by the Seller unless the delay in getting the original shipping document was advised to the Buyer and the Seller moved the Shipment after getting written approval of Buyer accepting Accessorial Charges for such additional charges.
4. Additional service requests or change requests from Buyers
Cargo Insurance (marine Insurance or goods in transit insurance), Customs Brokerage, and related services can be added as additional services on the platform. For export Shipments from the United Arab Emirates, Buyers can request for Certificate of origin, Legalization, or Ministry of Finance (MoF) Attestation services. Buyers will be able to select them on the search page and those can be provided by the Sellers themselves. Where Buyers opted for Legalization, Certificate of Origin, or MoF attestations, the Sellers documentation fee will be included in the original Quote. Actual costs along with disbursement fee, if any, will be sent as Accessorial Charges for approval and payment.
A Seller offering Customs Brokerage services must include the below items:
5. Additional services or changes that may occur during the Shipment lifecycle
LogisEye has policies in place to ensure that Sellers can provide Buyers accurate Quotes from the outset. However, there may arise situations where the information used to retrieve those Quotes can change which is likely to result in price adjustments. Such price adjustments may arise when the Buyers decide to change their shipping requirements after booking or Sellers find discrepancies between the Booking request and the real requirements to operate the shipment which as a result directly affects the price.
5.1. Charges Initiated by Buyer
5.1.1. Weight, quantity, and/or dimension adjustments
5.1.2. Unsuccessful pickup/delivery attempts
5.1.3 Late, incorrect, or insufficient submission of documentation
5.1.4 Change in the delivery requirements.
5.1.5. Other common situations where additional services may be required.
5.2. Charges Initiated by Seller
5.2.1 Common situations where a Seller may need additional services to be added to the Shipment cost is as under:
5.2.2 Rate Increases for Air, Increase in Surcharges for Air and Road and General Rate Increases (GRI) for Ocean
Airfreight rates may change as a result of the cargo not meeting the Gate In Date. Air rates are volatile and will not remain in force after validity expires. A General Rate Increase (GRI) is an adjustment of freight rates across all or specific trade lanes during a predefined period of time.
Ocean freight GRIs are price adjustments posted by the shipping lines and can be implemented in full or partially.
Whether these are partial or full price change implementations from the original Carrier announcement, it will depend on each company and typically decided based on negotiations between the Carrier and their customers. In many countries, carriers are required to publish the maximum expected GRI in advance. This amount will sometimes be reduced, but no GRI may exceed the published updated rate which is public. For European outbound trade lanes, GRIs are applied based on Sailing Date and not on Gate In Date. LogisEye Sellers commit to passing through GRIs that are representative of the shipping rates in line with the active rates on the platform at Gate In time. LogisEye Sellers also commit to posting General Rate Decreases in the cases where relevant. Buyers will be able to open a dispute if this does not happen.
|Actual Goods Ready Date||Action|
|Before 4 days of Gate In Date for Ocean / 2 days for Air||GRI will not apply. Sellers commit not to delay the movement of the goods and act in good faith to guarantee that the cargo meets the Gate In Date or Sail Date in time and form. For more specific information, please review our Pricing Policy.|
|Within 4 days of Gate in Date / 2 days for Air||Buyer approval is required for the new GRI rate and the Shipment. Buyers have 1 Business Day to reply. If there is no reply, Sellers can move, hold, or cancel the Shipment. Please notify the Buyer and a copy of the LogisEye omni-channel communication and messenger of the GRI rate changes. The buyer can cancel the Shipment and will be responsible for costs incurred up to that point if any.|
|After Gate In Date||Buyer approval is required for the new GRI rate and the Shipment. Buyers have 1 Business Day to reply. If there is no reply, Sellers can move, hold, or cancel the Shipment. Please notify the Buyer and a copy of the LogisEye omni-channel communication and messenger of the GRI rate changes. The buyer can cancel the Shipment and will be responsible for costs incurred up to that point if any.|
6. Notification of charges being added.
Sellers can upload the revision in Surcharges through LogisEye rate management. Where the notification on rate revision is received after the original Quote and the revised rate is applicable for the Shipment, the Seller will make efforts to obtain the Buyer’s approval for all charge adjustments before adding costs to the Shipment through Accessorial Charge request.
6.1. Shipment Adjustments that require Buyer approval before a Seller can apply them.
Sellers must review Shipments details carefully before arranging transport. If there are charges to add that can be known before either pick-up from door locations or arrival at the port of origin, the Seller may not proceed with the Shipment until they have received the approval of the charge from the Buyer. This will give the Buyer a chance to cancel the Shipment if they are not willing to approve the charge, without incurring unnecessary cancellation costs.
If a Buyer disputes one of the following charges, LogisEye will close the dispute in favor of the Buyer as per the Dispute Policy if there is no written evidence showing they accepted the charge.
6.2. Shipment Adjustments that a Seller may apply before Buyer approval is received.
A Seller is expected to keep their Buyer’s Shipment moving as smoothly as possible. When a charge is incurred during the life of the Shipment which is beyond the Seller’s control, the Seller must notify the Buyer via the LogisEye chat tool to explain the charge before applying it on the platform. They will still be able to add the following charges to keep this Shipment moving.
We are registered with the Dubai Airport Free Zone Authority (DAFZA), and this policy shall be governed and construed in accordance with the rules and regulations of DAFZA and the laws of the Emirate of Dubai, and the applicable federal laws of the United Arab Emirates. Any dispute arising out of the formation, performance, interpretation, nullification, termination, or invalidation of this policy or arising therefrom or related thereto in any manner whatsoever, shall be settled by arbitration in accordance with the provisions set forth under the DIAC Arbitration Rules (“the Rules”), by one arbitrator appointed in compliance with the Rules.
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