Welcome to join the Digital Transformation Journey with LogisEye

About this Document:

A pricing policy is a standing answer and a systematic approach to the decision that an individual pricing situation is generalized and codified into a policy covering all the principal pricing problems. A policy approach that is becoming normal for sales activities is comparatively rare in pricing.


LogisEye pricing decision, in general, will consider repercussions on its marketing strategies. This implies that when the firm decides about the price, it must consider its entire marketing efforts. Pricing decisions are usually considered a part of the general strategy for achieving a broadly defined goal, price-profit satisfaction, making money, early cash recovery, preventing competition, market penetration, survival, and satisfactory rate of return.

This Pricing Policy was last updated on February 22, 2021 and is effective between you and LogisEye as of the date of your acceptance of this Agreement.

Table of Contents

  • Introduction
  • Original Quote and Standard Charges Included therein from Sellers.
  • Original Quote and charges not included therein from Sellers.
  • Additional service requests or change requests from Buyers.
  • Additional services or changes that may occur during the shipment lifecycle.
  • Notification of charges being added.
  • Cargo Insurance

1. Introduction

Demand for shipping is a derived demand. This means that fluctuations in the world economy strongly influence demand and consequently also its prices. LogisEye is dedicated to reducing the uncertainties with defined and transparent pricing. When prices become clearer to everyone in a market, the value of the business automatically increases.

At LogisEye, we believe that our Customers (“Buyers”) deserve to know about the freight forwarding pricing that is clear and transparent with no hidden costs. We calculate our prices to ensure that by booking with us, one will get the best freight rates upfront, without having to wait. When booking through LogisEye, Buyers will know what is included in their quote, what is not, and what additional services may come up during the life cycle of the Shipment.

All Sellers including the Sellers’ agents and subcontractors (“Sellers”) providing services through the LogisEye platform abide by the same rules covering which costs must be included upfront.

Quotes retrieved through the website for comparison are based on the shipment information provided at the time of shipment booking. If the actual Shipment information (i.e., commodity type, load size, weight, dimensions, is it palletized, expected date of shipment readiness, zones at origin and/or destination, carrier opted, etc.) differs from the information originally provided, the Seller will update the Shipment details, as set out in the Standard Operating Procedures for Sellers (SOP), to charge accordingly. The Buyers will see this information on the shipment page.

The Pricing Policy is implemented directly between Buyers and Sellers. After the Sellers adjust the cost of the Shipment, the Buyers are notified of the change in charges, if any. Buyers are free to raise an issue concerning a particular quote through the LogisEye Dispute Form where disputes can be raised in a situation where the Buyers believe that they have been charged unfairly. Transit times are not guaranteed and are therefore not a cause for dispute. Likewise, any loss or damage to the Shipment must be followed up with the Seller (Cargo Insurance Provider and Freight Forwarder) as Claims as the same is not related to shipment charges.

This policy may vary with time at the sole discretion of LogisEye. However, for the sake of transparency, the one in place at the time of booking shall govern a particular Shipment.

2. Original Quote and Standard Charges Included therein from Sellers.

  • The following are standard charges which must be included in the rate submission of Sellers for LogisEye to include when we issue a Quote from LogisEye marketplace to a Buyer.
    • Associated documentation and services
      This fee helps us run and offer ongoing support. The Transaction fee will be included on the checkout page prior to booking.
    • Disbursement Fee
      For example, Export Clearance, Documentation fees, Airway Bill, or Bill of Lading Fees, AMS, AES, Telex.
    • Main freight services
      The principal freight service for the main mode booked, such as the cost of Air Freight, Ocean Freight, the Courier transportation service, or the direct trucking rate.
    • Required fuel and security surcharges.
      Fuel Surcharges, BAF, X-Ray / Screening Fees.
    • All loading, handling, and facility moving charges required according to the agreed Incoterms and transportation terms with the Supplier or the Customer.
      Airport Handling charges, Container Freight Station costs, Airport Transfer Fees, Origin Charges, Stuffing / Destuffing, and any loading related costs.
    • Pickup, delivery, and associated charges
      Fuel, 2 Days of Chassis Fees, Pier Pass, Palletization.
  • Sellers can present multiple rates based on offered service levels. These are differentiated by transit times and routing carrier type criteria. For each service, Sellers will include a non-binding transit time range, validity dates for the gate in, and explanatory comments to further explain a specific surcharge.
  • Sellers cannot make a charge adjustment for the below items:
    • Currency fluctuation.
    • Fees Caused by delays on the Seller.
    • Services related to the above list, which the Sellers forgot to include in their rates, or caused by operational deficiencies, including missing rate filing and documents after the Shipment has departed.
  • When a Buyer launch an eBid, Sellers must provide the pricing as per eBid rate template used by the Buyer.

3. Original Quote and charges not included therein from Sellers.

3.1. Platform Charges

  • LogisEye Transaction Fee
    This fee helps us run and offer ongoing support. The Transaction fee will be included on the checkout page prior to booking.
  • Disbursement Fee
    If Duties and Taxes are paid through a Third-Party Customs Broker facilitated by LogisEye and the Buyers chooses to pay with Credit Card, this fee will occur.
  • Credit Card Processing Fee
    When shipments are booked with LogisEye and paid with Credit Card, this fee will apply.
  • Credit Finance and Insurance Fee
    When Shipments are booked with LogisEye and the customer opted for the Credit Facility, this fee will apply.

3.2. Accessorial Charges

  • In the event the Seller finds the difference between the shipment information provided at the time of Booking and the actual details upon getting custody of the Shipment or on receipt of final shipping documents that are resulting in any variation in the quoted rates, they can send Accessorial Charge Request through LogisEye Platform for the approval of Buyer and payment authorization.
  • It is mandatory that the Seller gets approval for all such variations before the execution of the Shipment. LogisEye will issue to Seller separate Purchase Order upon such approval from Buyer for the variation in Quote Amount.
  • In the event the Seller fails to get the approval of Buyer for such variations in Quote Amount, LogisEye will not be liable for the collection of such amount from Buyer.
  • Sellers must ensure to communicate such charges as early as possible and prepare Buyers for approval and payment. In the event the Buyers agree to pay these charges directly to the Seller to accelerate the customs clearance at destination or to ensure they do not face issues with their Shipment, they must reject the Accessorial Charges in LogisEye and request Seller for direct Billing and payment for such charges.
    A Seller may hold a Shipment from delivery if the following charges were advised to Buyer and not settled by them:

3.3 Government and Passthrough Charges

  • Duties & Taxes levied by the relevant government authorities.
    These costs are not included in the original Quote price. Such costs are calculated when the entry submission is sent to the customs authorities with the proper goods classification either prior to or after arrival. The Sellers will contact you to arrange payment of any customs duties, taxes, or levies to finalize the process of clearing the goods for entry. Buyers will make payment of the duties and taxes through LogisEye or directly to Seller or their customs broker agent and follow the same procedure as in Clause 3.2.4.
  • Costs related to Customs and Security Inspections, Customs regulations, or Other Government Agency (OGA) requirements, Including:
    • Tariff reclassification or other Government investigation, customs inspection, or any other Regulatory approval costs.
    • All costs or penalties associated with a Customs Inspection, including, but not limited to: destuffing / stuffing containers, moving containers to the right facility, warehousing, and storage, and returning the cargo to the port/airport facility.
    • The above fees may be passed from the Carrier or Customs office directly to the Sellers, who will charge it to the Buyer. Sellers are permitted to add a processing charge for arranging these services.
    • LCL shipments may also be subject to Customs Holds and Examinations and related carrier charges. The supporting documentation for these charges may not be available from the carrier on a per shipment level as these are shared containers. Sellers will issue their invoices when this is required.

3.4 Commodity specific charges

Some commodities require specific procedures or documentation. For example, when shipping foodstuffs, dangerous goods, telecommunication equipment or pharmaceuticals, Shipments may be subject to additional services like fumigation, FDA inspection, or customs fees or regulatory approvals. Special handling may be required for fragile goods or other commodities.

3.5 Storage Charges and Free Time at origin and/or destination

  • At either port, rail terminal, or warehouse at origin or destination there may be detention, demurrage, or storage fees associated with delays in the customs process due to late submission of documents, port/airport or border congestions or Customs Examinations.
  • Free Time at the port may be exceeded due to port or warehouse congestion, an improperly packaged shipment, or missed appointments due to poor road conditions which cannot be anticipated.
  • Container Per Diem charges connected to Demurrage and Detention, incurred due to missed pickup or delivery.

3.6 Charges relating to Original Documents for Customs Clearance

The seller is responsible to collect the original shipping documents from the shipper at the time of execution of Shipments where the original shipping documents are required for the customs clearance at origin and or destination. The seller must ensure that such documents are sent to the destination agent of the Seller or Buyer as per the Shipment Type. In the event, the Seller does not have their own destination office or agent and the Shipment is consigned to the assigned LogisEye agent at destination, Original documents must be sent to such agents where destination services are included in the Shipment. In the event, the Seller fails to send the original shipping documents to the destination office and as a result, a deposit had to be kept for the destination customs clearance, the deposit amount and related documentation charges will be payable by the Seller unless the delay in getting the original shipping document was advised to the Buyer and the Seller moved the Shipment after getting written approval of Buyer accepting Accessorial Charges for such additional charges.

4. Additional service requests or change requests from Buyers

Cargo Insurance (marine Insurance or goods in transit insurance), Customs Brokerage, and related services can be added as additional services on the platform. For export Shipments from the United Arab Emirates, Buyers can request for Certificate of origin, Legalization, or Ministry of Finance (MoF) Attestation services. Buyers will be able to select them on the search page and those can be provided by the Sellers themselves. Where Buyers opted for Legalization, Certificate of Origin, or MoF attestations, the Sellers documentation fee will be included in the original Quote. Actual costs along with disbursement fee, if any, will be sent as Accessorial Charges for approval and payment.

A Seller offering Customs Brokerage services must include the below items:

  • Import clearance, ISF Filing. Services charges for additional HS Codes (if more than 5) for classification. Additional charges per HS code can be submitted separately to include in the Quote, wherever applicable.
  • Single Entry Bond, Continuous Bond, and ISF Bond. The cost of these items depends upon specific details of each Shipment, like the value of goods or if the goods need approval from a specific governmental agency, for example, the Food and Drug Administration (FDA), among others.

5. Additional services or changes that may occur during the Shipment lifecycle

LogisEye has policies in place to ensure that Sellers can provide Buyers accurate Quotes from the outset. However, there may arise situations where the information used to retrieve those Quotes can change which is likely to result in price adjustments. Such price adjustments may arise when the Buyers decide to change their shipping requirements after booking or Sellers find discrepancies between the Booking request and the real requirements to operate the shipment which as a result directly affects the price.

5.1. Charges Initiated by Buyer

5.1.1. Weight, quantity, and/or dimension adjustments

  • Container size adjustments (i.e. 20’ to 40’).
  • Change in the load count or any of its dimensions.
  • Change in Shipment weight.
  • Change in Shipment volume.
  • Chargeable/ volumetric weight calculation.

5.1.2. Unsuccessful pickup/delivery attempts

  • Time is taken to load/unload a Shipment. Waiting Time is calculated by the trucking company contracted by the Sellers. Typically, included loading/unloading time is up to 2 hours, depending on the location type.
    An hourly cost for loading/waiting time is added once Sellers are notified of the service provided by the trucking company in charge of pickup/delivery.
  • If the Seller has arranged an appointment to pick up or deliver the Shipment from a port, supplier, or warehouse, the Seller will absorb charges caused by delays
  • from their side. If the pickup or delivery attempt is canceled by the supplier, Buyer’s warehouse, or port issues, the Seller will pass a “failed pickup/delivery attempt” or “wasted journey” charge to the Shipment which the Buyer must pay.

5.1.3 Late, incorrect, or insufficient submission of documentation

  • Late changes to commercial documents that require an amendment of the Bills of Lading.
  • Missing Export Licenses from the Supplier at the origin.
  • Failure to submit a Power of Attorney (POA) or the correct details to the service provider performing Customs Brokerage, causing delays and unexpected Storage costs.

5.1.4 Change in the delivery requirements.

  • Changes to the pick-up/delivery address will require adjustments which will vary according to the nature of the change, and the stage of the shipment when it is advised.
  • Special deliveries, like Drop Container, Trade Shows, White Glove services.
  • Scheduled deliveries.
  • Dedicated or special trucks are needed to perform delivery.
  • Delivery of a Shipment to multiple locations as part deliveries.

5.1.5. Other common situations where additional services may be required.

  • Foreign Importer of Record and EORI related services.
  • Change in the Shipment Incoterm as agreed with the factory or trading counterpart.
  • Telex Releases, Blind Shipments, Issuing Exchange Bill of Lading and any another special documentation handling.
  • General labeling and palletization requests, if not requested beforehand.
  • Request for Customs Disbursement services from the Sellers typically has a fee associated with it.

5.2. Charges Initiated by Seller

5.2.1 Common situations where a Seller may need additional services to be added to the Shipment cost is as under:

  • Remote Area Surcharges for Express and LTL Shipments.
  • Market repacking rates if a Shipment is poorly packed.
  • Special handling for oversized and overweight cargoes and specific commodities requiring special procedures. For example, fumigation, additional filing fees, or increased rates for commodities that are not considered general goods such as PPE.
  • Commodities that do not qualify as General Goods may be subject to changes in the freight rate, additional handling charges, Shipment rerouting, or potential cancellation of the Shipment.
  • Non-Stackable cargo: Rates shown for loose cargo on the platform assume that your cargo is Stackable (not fragile, regularly packaged so that other freight may be loaded on top of it).
  • Port congestion charges levied by carriers. Seller will be able to provide proof of these charges levied by ports or shipping lines but may also be able to add a processing fee.
  • Other reasons include events of Force Majeure beyond the control of the Sellers, like natural disasters, port strikes, or civil unrest.

5.2.2 Rate Increases for Air, Increase in Surcharges for Air and Road and General Rate Increases (GRI) for Ocean

Airfreight rates may change as a result of the cargo not meeting the Gate In Date. Air rates are volatile and will not remain in force after validity expires. A General Rate Increase (GRI) is an adjustment of freight rates across all or specific trade lanes during a predefined period of time.

Ocean freight GRIs are price adjustments posted by the shipping lines and can be implemented in full or partially.

Whether these are partial or full price change implementations from the original Carrier announcement, it will depend on each company and typically decided based on negotiations between the Carrier and their customers. In many countries, carriers are required to publish the maximum expected GRI in advance. This amount will sometimes be reduced, but no GRI may exceed the published updated rate which is public. For European outbound trade lanes, GRIs are applied based on Sailing Date and not on Gate In Date. LogisEye Sellers commit to passing through GRIs that are representative of the shipping rates in line with the active rates on the platform at Gate In time. LogisEye Sellers also commit to posting General Rate Decreases in the cases where relevant. Buyers will be able to open a dispute if this does not happen.

Actual Goods Ready Date Action
Before 4 days of Gate In Date for Ocean / 2 days for Air GRI will not apply. Sellers commit not to delay the movement of the goods and act in good faith to guarantee that the cargo meets the Gate In Date or Sail Date in time and form. For more specific information, please review our Pricing Policy.
Within 4 days of Gate in Date / 2 days for Air Buyer approval is required for the new GRI rate and the Shipment. Buyers have 1 Business Day to reply. If there is no reply, Sellers can move, hold, or cancel the Shipment. Please notify the Buyer and a copy of the LogisEye omni-channel communication and messenger of the GRI rate changes. The buyer can cancel the Shipment and will be responsible for costs incurred up to that point if any.
After Gate In Date Buyer approval is required for the new GRI rate and the Shipment. Buyers have 1 Business Day to reply. If there is no reply, Sellers can move, hold, or cancel the Shipment. Please notify the Buyer and a copy of the LogisEye omni-channel communication and messenger of the GRI rate changes. The buyer can cancel the Shipment and will be responsible for costs incurred up to that point if any.

6. Notification of charges being added.

Sellers can upload the revision in Surcharges through LogisEye rate management. Where the notification on rate revision is received after the original Quote and the revised rate is applicable for the Shipment, the Seller will make efforts to obtain the Buyer’s approval for all charge adjustments before adding costs to the Shipment through Accessorial Charge request.

6.1. Shipment Adjustments that require Buyer approval before a Seller can apply them.

Sellers must review Shipments details carefully before arranging transport. If there are charges to add that can be known before either pick-up from door locations or arrival at the port of origin, the Seller may not proceed with the Shipment until they have received the approval of the charge from the Buyer. This will give the Buyer a chance to cancel the Shipment if they are not willing to approve the charge, without incurring unnecessary cancellation costs.

If a Buyer disputes one of the following charges, LogisEye will close the dispute in favor of the Buyer as per the Dispute Policy if there is no written evidence showing they accepted the charge.

  • GRI’s as per Section 5.2.2
  • Charges due to corrections to the Shipment’s booked origin/destination. The initial quote costs are only valid for the Buyer’s specific Booking details.
  • Changes in Shipment dimensions. Sellers are expected to verify Shipment dimensions so the Buyer can be made aware of any changes to the shipping cost before allowing the Shipment to depart. This does not apply to Express and LTL shipments.
  • Any service the Seller may offer the Buyer during the life of the Shipment to upgrade the Booking.

6.2. Shipment Adjustments that a Seller may apply before Buyer approval is received.

A Seller is expected to keep their Buyer’s Shipment moving as smoothly as possible. When a charge is incurred during the life of the Shipment which is beyond the Seller’s control, the Seller must notify the Buyer via the LogisEye chat tool to explain the charge before applying it on the platform. They will still be able to add the following charges to keep this Shipment moving.

  • If they judge the delays and associated costs of waiting for Buyer confirmation will ultimately cause even higher costs for the Buyer.
  • If the Buyer is unresponsive to the Seller’s request for over 2 Business Days.
  • If the Buyer is notified of valid charges and rejects them during the life of the Shipment. The Buyer may dispute the charges by submitting a Dispute Form. For common examples, see Section 5.2.

We are registered with the Dubai Airport Free Zone Authority (DAFZA), and this policy shall be governed and construed in accordance with the rules and regulations of DAFZA and the laws of the Emirate of Dubai, and the applicable federal laws of the United Arab Emirates. Any dispute arising out of the formation, performance, interpretation, nullification, termination, or invalidation of this policy or arising therefrom or related thereto in any manner whatsoever, shall be settled by arbitration in accordance with the provisions set forth under the DIAC Arbitration Rules (“the Rules”), by one arbitrator appointed in compliance with the Rules.

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