We at LogisEye Solutions FZCO, , along with our subsidiaries and affiliates (hereinafter collectively referred to as "LogisEye"), respect your concerns about privacy. This Policy sets how LogisEye uses and protects any information that you provide when you use our website and/or our LogisEye products and services (Collectively the “Services”).
This Policy describes the types of personal information we collect about consumers, handling and storing of the collected information, how we may use the information and with whom we may share it. The Policy also describes the measures we take to safeguard the personal information. In addition, we tell you how you can ask us to (i) access or change the personal information we maintain about you, (ii) withdraw consent you previously provided to us, (iii) refrain from sending you certain communications, and (iv) answer questions you may have about our privacy practices.
Any information obtained shall only be used in accordance with this Policy.
Electronic communication shall be the mode of communication, unless stated otherwise. Upon accessing or using our services, or sending e-mails to us, you are communicating with us electronically.
We will communicate with you electronically in a variety of ways, such as by e-mail, text, in-app, chat, LogisEye Bot, or by posting e-mail messages or communications on the LogisEye website or any of our other modes of communication such as our call center facility etc.; and you hereby agree and confirm that all agreements, notices, disclosures and other communications that we provide you electronically satisfy any legal requirement that such communications be in writing, unless mandatory applicable laws specifically require a different form of communication.
We may obtain consumer personal information including but not limited to contact details, demographic information such as postcode, preferences and interests, payment information or details of transaction that you carry out through LogisEye platform, and any other information we consider necessary to enhance your expecience on the LogisEye platform in connection with various activities such as (i) use of the LogisEye websites and applications, (ii) shipping activities, including delivery and pick-up of shipments, (iii) requests to track shipments or answer questions, (iv) events in which we participate, (v) promotions and other offers, and (vi) calls placed with customer service and accounting centers which may be recorded.
The types of personal information we may obtain include but not limited to:
We also receive consumer personal information from our customers in order to perform services. We may receive personal information from third parties, including public databases, social media platforms, or third- party partners such as analytics or marketing providers.
When we pick up or deliver a shipment or provide other services, we may obtain physical location data. This includes, for example, data identifying the actual location of a physical address using information such as GPS data, geocodes, latitude and longitude information, and images of the various locations.
In addition, when you visit our websites, use our apps, or interact with LogisEye-related tools,
widgets or plug-ins, we may collect certain information by automated means, such as cookies and
web beacons. The information we collect in this manner includes IP address, unique device
identifier, browser characteristics, device characteristics, operating system, language preferences,
referring URLs, information on actions taken, and dates and times of activity. A "cookie" is a text file
that websites send to a visitor's computer or other Internet-connected device to uniquely identify
the visitor's browser or to store information or settings in the browser. A "web beacon" also known
as an Internet tag, pixel tag or clear GIF, links web pages or apps to web servers and may be used to
transmit information back to a web server. Through these automated collection methods, we obtain
and store “clickstream” data to tell us usage patterns. We may link certain data elements we have
collected through automated means, such as your browser information, with other information we
have obtained about you to let us know, for example, whether you have opened an email we sent to
you. We also may use third-party analytics tools that collect information about visitor traffic on our
websites or apps. Your browser may tell you how to be notified when you receive certain types of
cookies or how to restrict or disable certain types of cookies. Please note, however, that without
cookies you may not be able to use all the features of our websites or apps. Both we and others
(such as our advertising networks) may collect personal information about our visitors' online
activities, over time and across third-party websites, when using our websites and apps.
The providers of third-party apps, tools, widgets and plug-ins on our websites and apps, such as Facebook "Like" button, also may use automated means to collect information regarding your interactions with these features. This information is subject to the privacy policies,notices, or terms and conditions of these providers. Nothwithstanding anything contained herein LogisEye shall not be held liable for any damages of any kind arising out of or relating to the use of or the inability to use the websites, the websites' content or links, including but not limited to damages caused by or related to errors, omissions, interruptions, defects, delays in operation or transmission, computer viruses or line failures.
We may use the information we obtain to:
In addition, we use information collected online through cookies, web beacons and other automated means for purposes such as (i) customizing our users' visits to our websites and apps, (ii) delivering content (including advertising) tailored to our users' interests and the manner in which our users browse our websites and apps, and (iii) managing our business. We may supplement data we collect through automated means with information about your location (such as your postcode) to provide you with content that may be of interest to you. We also use this information to help diagnose technical and service problems, administer our websites and apps, identify users of our websites and apps, and gather demographic information about our users. We use clickstream data to determine usage patterns and how we may tailor our websites and apps to better meet the needs of our users. Our websites and apps are not designed to respond to "do not track" requests from browsers.
On our websites and apps, we may collect information about your online activities for use in providing you with advertising about products and services tailored to your individual interests. This section of our Policy provides details and explains how to exercise your choices.
We do not sell or otherwise share personal information about you, except as described in this Policy. To perform our pick-up and delivery services, we share shipping information with third parties such as shippers, consignees, third- party payers and recipients. We also share personal information with third parties who perform services on our behalf based on our instructions. These third parties are not authorized by us to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements.
We also may share the personal information we obtain with our affiliates, franchisees, resellers and joint marketing partners. These entities, which collectively are referred to here as the " LogisEye Business Partners", may use the information for the purposes described in this Policy. We may share physical location data with our LogisEye Business Partners and other third parties to, for example, enhance location-based services and develop accurate and up-to-date maps. In addition, except as described below, unless you object, we may share other personal information with third parties who are not LogisEye Business Partners for those parties' own purposes, such as to offer products or services that may interest you.
Information collected through third-party apps, tools, widgets and plug-ins (such as information obtained through third-party login services or relating to your use of a Facebook "Like" button) is collected directly by the providers of these features. This information is subject to the privacy policies of the providers of the features, and LogisEye is not responsible and has no privity for those providers' information practices.
Many of our customers outsource all or a part of their supply chains to us. Through our forwarding and logistics business units, we manage these supply chains, focusing on supply chain optimization, freight forwarding and international trade and brokerage services for our customers worldwide (including a broad range of transportation solutions such as air, ocean and ground freight). We also provide information technology systems and distribution facilities adapted to the unique supply chains of specific industries such as health care, technology and consumer/retail businesses. In the course of providing forwarding and logistics services, we may obtain, use and disclose personal information about our customers' customers. In these circumstances, we process the information based on the agreement with our customer.
We also may disclose information about you (i) if we are required to do so by law, regulation or legal process (such as a court order or subpoena), (ii) in response to requests by government agencies, such as law enforcement authorities, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity. We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganization, dissolution or liquidation).
We offer you certain choices about how we communicate with you and what information we collect from you. You may choose not to receive marketing email communications from us by clicking on the unsubscribe link in our marketing emails, selecting the Email Unsubscribe link below, adjusting your email preferences in your profile in My LogisEye, or contacting us as specified in the "How To Contact Us" section below. You also may ask us not to send you other marketing communications by contacting us as specified in the "How To Contact Us" section below, and we will honor your request. Consistent with the choices available in the "Information We Share" section, you may withdraw your consent or object to certain information sharing by selecting the Privacy Preferences Centre link below or by contacting us as indicated below. In addition, as required by law, you may object at any time on legitimate grounds and free of charge to the processing of your personal information, and we will apply your preferences going forward. In the event of opting out of communications, we may need to maintain the information collected for record and research purposes.
To learn more about how to opt out of ad network interest-based advertising, please visit the consumer opt-out page at:
Subject to applicable law, (i) you may obtain a copy of certain personal information we maintain about you or update or correct inaccuracies in that information through your My LogisEye Account on LogisEye.com or (ii) you may have the right to obtain access to personal information we maintain about you by contacting us as indicated in the "How To Contact Us" section of this Policy. To help protect your privacy and maintain security, we will take steps to verify your identity and/or may ask you to provide other details before granting you access to the information. In addition, if you believe that personal information we maintain about you is inaccurate, subject to applicable law, you may have the right to request that we correct or amend the information by contacting us as indicated below.
For your convenience and information our websites and apps may contain links to non- LogisEye places that may be operated by companies not affiliated with LogisEye. These companies may have their own privacy policies or notices, which we strongly suggest you review. Our services also may be made available to you through third-party platforms (such as providers of app stores) or through other third-party channels. We are not responsible for the privacy practices of any non- LogisEye places or services.
We may transfer the personal information we collect about you to countries other than the country in which the information originally was collected. Those countries may not have the same data protection laws as the country in which you initially provided the information. When we transfer your personal information to other countries, we will protect that information as described in this Policy and in accordance with applicable law. We use contractual protections for the transfer of personal information among various jurisdictions (including, for example, the European Commission's standard contractual clauses).
We maintain administrative, technical and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. We are committed to ensuring that the information shared is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Although we take steps to limit access to our facilities and vehicles to authorized individuals, information that is located on the outside of a package or letter may be visible to others.
Please note that our Web sites and mobile apps are not designed to respond to "do not track" requests from Web browsers.
This Policy may be updated periodically and without prior notice to you to reflect changes in our personal information practices. We will post a prominent notice on our websites to notify you of any significant changes to our Policy and indicate at the top of the notice when it was most recently updated.
It is the user’s obligation to regularly check the Policy. Your continued use of the LogisEye platform following any such change constitutes your agreement to this Policy as so modified.
If you have any questions or comments about this Policy, or if you would like us to update information we have about you or your preferences, please contact us by email using the Email Application.
You also may write to us at:
W 2 G 02 Dubai Airport Free Zone
United Arab Emirates
In addition, if you reside in the European Economic Area, you may identify the relevant data controller for your personal information in accordance with the section “Relevant Data Controller” in the EEA Addendum below.
We process names, email addresses and telephone numbers of others to whom we are asked to send information on the assumption that the person who provided the information obtained it in accordance with applicable law. If this assumption is incorrect, please do not ask us to send information to third parties on your behalf.
We may need certain of your information in order to provide services, such as street addresses to deliver packages, or to use our website or our apps, such as your IP address. In addition, we may be required by law to collect certain information, such as whether a package contains hazardous materials. Where such information is so required, we may be unable to provide you with our services unless you provide us with this information.
In accordance with applicable law, we may obtain your consent separately before collecting information by automated means using cookies or similar devices. To learn more about the cookies and similar devices we use, please see our Cookies Policy.
The legal bases for which we collect, use, transfer or disclose your personal information include (i) the performance of the contract we have with you, (ii) marketing, improvement of our services and other legitimate business interests, (iii) compliance with a legal obligation, and (iv) the protection of yours and others vital interests. The corresponding purposes for which we process your personal information are systematically included in the “How We Use the Information We Obtain” section in the Policy above.
We may process your personal information based on your consent, where required by law. If we request your consent, we will inform you of the intended purposes for which your information will be processed. Please note that if you choose to withdraw your consent, you may not be able to participate in or benefit from our programs, services and initiatives for which you provided consent. We also may use the information we obtain about you in other ways for which we provide specific notice at the time of collection.
Your personal information will not be stored for longer than necessary for the purposes for which they were collected or as required under applicable retention policies and/or in accordance with applicable law. Our retention policies reflect local statute of limitation periods and national statutory obligations of LogisEye.
If you are a resident of the European Economic Area, we may transfer your personal information to countries that have not been found by the European Commission to provide adequate protection, including the United States. For any such transfers, LogisEye takes necessary contractual measures to ensure that your personal information receives an adequate level of protection (including, for example, standard contractual clauses). For further information about LogisEye’s international data transfer practices, and to consult the said contractual measures, please contact us using the contact details in the “How to Contact Us” section above.
In addition to the right to access and correction, as specified above (under “Access and Correction” in the main body of this Notice), you have (i) the right to request the transmission of the personal information you have provided to us to you or another company, (ii) the right to object to any uses or disclosures of your personal information, (iii) the right to withdraw your consent in relation to our processing of your personal information based on your consent, (iv) the right to request deletion of your personal information and (iv) the right to request that we restrict processing of your personal information.
You may exercise these rights free of charge unless the request is unfounded, excessive, or otherwise unreasonable, for instance because it is repetitive. In some situations, we may refuse to act or may impose limitations on your rights, as permitted by law. Before LogisEye is able to provide you with any information or correct any inaccuracies, we may ask you to verify your identity and/or provide other details to help us respond to your request. For the exercise of your rights, please contact us using the contact information provided above in the “How to Contact Us” section. In all cases, you have a right to file a complaint with a Data Protection Authority.
By choosing to visit our Websites or provide information to us, you agree that any dispute over privacy or the terms contained in this Policy will be governed by the laws of the United Arab Emirates.
By accessing, and/or continuing to use, operate or access our services, you agree to be bound by this Policy, and applicable law under the laws of the United Arab Emirates.
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